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FAQs

When will I receive my order?

Each piece is made specifically for your order, we rarely keep stock!  We will ship your jewelry no later than 5 business days after purchase, and often earlier.  Business days are Monday - Friday.  This excludes major bank holidays.  When shipping close to a holiday, we will have a notification on the front page of the last day we must receive the order to ship in time to receive by the date of the holiday.

How do you ship?

We use USPS priority mail

Do you accept returns?

We want you to love your jewelry!  If you would like to return or exchange an item, please contact us within 7 days.  All items approved for return or exchange must be returned unused, in their original packaging.  We are not responsible for return shipping.  

What is "gold filled" and why is better than gold plated?

*Gold filled is the next level and is an amazing, quality alternative to solid gold

*Gold plating is the lower level and these items tend to tarnish and can often times turn the skin green. Gold filled is an actual layer of gold-pressure bonded to another metal.

*If you can wear gold jewelry without skin sensitivity, you can most likely wear gold filled!

*Many owners find that they never have to clean gold-filled items at all. If it's necessary, clean gold-filled using mild soap and water. Hot weather and water will not damage the material

*During the mid to late Victorian period, gold filled jewelry was very common and was manufactured in large numbers.

What is Argentium® silver?

Argentium® Silver is a patented and trademarked alloy that is at least 92.5% pure silver, just like traditional sterling. What makes it different from traditional sterling silver is that a small amount of germanium replaces some of the copper that is usually the other 7.5% of sterling silver.  This makes the metal tarnish less, and when it DOES start to oxidize (as all silver does over time) it’s much easier to remove.  Often just rubbing a finger over it will do the trick.  Body oils will help reduce tarnishing, so the more often you wear a piece, the less tarnished it will become!

How do you package your jewelry?

Each piece is lovingly packaged with our current favorite packaging style.  The jewelry goes onto a logo-ed earring or necklace card which will be placed in a resealable plastic bag.  It is then slipped into a decorative bag which is sealed with a Vannucci ltd sticker.

Where is the jewelry made?  By whom?

All jewelry is handcrafted in our Fishtown Philadelphia, PA  studio all the way down to the clasps and ear wires.  It is made by me, Justine, or a talented member of our team.  100% of production is USA based.

Who are you?

I'm Justine, the owner and designer of Vannucci ltd!  I've been making jewelry since I was 14, and my mother's friend showed me how to make earrings and use crimp beads.  My professional background was in tailoring and fashion design, which translated quite well to this current career adventure.  I live in Philadelphia with my illustrator husband and three fabulous cats.